Support

Bespoke software is created specifically for your business and with a support contract you get reassurance of no large unexpected bills due to a bug.

We can also support software you wrote yourself or from a previous development company*

What is covered

A support contract covers you for bug fixes which could either be in the system code or an integration with a third-party system which have a targeted 5 hour response time within working hours.

Any visual or core changes which take less than an hour are included free of charge.

Costs

Support costs vary depending on the complexity of the system, when we provide a quote for the bespoke software we also provide an estimate for support.

For our bespoke software we provide 3 months free support which can then be renewed monthly, quarterly or annually.

*We can only support solutions when you have access to the developer account or can request to be given full access.

Contact us

Mon-Fri: 9am-6pm

Sat: 9am-1pm

hello@hdsd.co.uk

HDS Digital